Cristaff® Terms of Service

Welcome to Cristaff®. Cristaff provides its products and services to you subject to the following conditions. If you visit or shop at Cristaff.com, you accept these conditions. Please read them carefully. In addition, when you purchase or use any current or future Cristaff.com product or service or visit or purchase from any business affiliated with Cristaff.com, whether or not included in the Cristaff.com web site, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.


PRIVACY

Your right to privacy is very important to Cristaff. Our Cristaff.com web site collects information only for internal Cristaff purposes. Any information that you provide to us is kept confidential and used to support your customer relationship with Cristaff. Personal information is collected during the registration and purchase process. For example, we may ask for your name, home or shipping address, e-mail address, phone number, customer shopping preferences, and other similar personal information that is needed for Cristaff products, services, or offers. You may request to receive information about various products or promotions. Only Cristaff will send you these direct mailings, and you will have the option to unsubscribe at any time. The information that we collect on Cristaff.com will not be shared or sold to any party outside of Cristaff.


ELECTRONIC COMMUNICATIONS

When you visit Cristaff.com or send e-mails to Cristaff, you are communicating with the firm electronically. You consent to receive communications from Cristaff electronically. We will communicate with you by e-mail or by posting information on this web site. You agree that all agreements, notices, disclosures, and other communications that Cristaff provides to you electronically satisfy any legal requirement that such communications be in writing.


COOKIES

A cookie is a small file generated by the Cristaff.com web site that is store locally on your computer and that makes it easier for you to use our web site by keeping track of your Shopper ID so that you can retrieve your shopping basket on a return visit.


SECURITY

The Cristaff.com web site has security measures in place to protect the loss, misuse, and alteration of the information under our control. When you purchase products through our web site all of your contact and credit card information is secured through Secure Sockets Layer (SSL) and the secure protocol HTTPs. We use a GeoTrust Dedicated SSL Certificate.


COPYRIGHT AND OWNERSHIP

All content included on or as part of this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and computer code, is the property of Cristaff or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Cristaff and protected by U.S. and international copyright laws. All software or computer code used on this site is the property of Cristaff or its software suppliers and protected by United States and international copyright laws.

Ideas, suggestions, tips, comments, thoughts, or design work, shared with Cristaff or any of its employees in any manner, or developed by Cristaff, are 100% the exclusive property of Cristaff. Cristaff exclusively owns and has all rights to all work created for its customers and clients. Customers and clients only have a limited license to use and distribute merchandise that has been bought directly from Cristaff that makes use of Cristaff property. Under no circumstances do customers or clients own or share in any rights in Cristaff property.


TRADEMARKS

Cristaff® and other Cristaff.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Cristaff or its affiliates in the U.S. and/or other countries. Cristaff's trademarks and trade dress may not be used in connection with any product or service that is not Cristaff's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Cristaff. All other trademarks not owned by Cristaff or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Cristaff or its affiliates.


LAWS

It is your responsibility to understand and follow all applicable federal, state, local, and international laws (including minimum age requirements) relating to the possession, use, and sale of any item purchased from the Cristaff.com web site. By placing an order you represent that the products that you order will only be used in a lawful manner.


LICENSE AND SITE ACCESS

Cristaff grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Cristaff. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Cristaff. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cristaff.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Cristaff's name or trademarks without the express written consent of Cristaff. Any unauthorized use terminates the permission or license granted by Cristaff. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Cristaff.com so long as the link does not portray Cristaff.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Cristaff logo or other proprietary graphic or trademark as part of the link without express written permission.


YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Cristaff may sell products for children, but in doing so it sells them to adults who can purchase with a credit card. If you are under 18, you may use Cristaff.com only with involvement of a parent or guardian. Cristaff.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


SHIPPING AND RISK OF LOSS

All items purchased from Cristaff are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon Cristaff's delivery to the carrier. It is your responsibility to file any claims with shipping carriers for damaged, lost, or stolen shipments. Purchased products will be shipped to an address designated by the customer that is compliant with U.S. export laws and regulations; no order will be shipped contrary to U.S. export laws and regulations. Customs or handling charges that may be levied in the destination country are beyond our control and Cristaff is unable to accept any responsibility for these.


PRODUCT DESCRIPTIONS

Cristaff and its affiliates attempt to be as accurate as possible. However, Cristaff does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error free.


COLOR ACCURACY

Computer monitors and printers cannot accurately display the true color of Cristaff products so please use product photos and color palette choices only as a guide for evaluating color.


PRICING AND RETURN POLICY

Delighting our customers is important to Cristaff. We want you to be satisfied with every item you purchase from Cristaff.com. Please read carefully and understand the policies and the differences regarding non-personalized or non-customized products and personalized or customized products.

     • STATIONERY PRODUCTS THAT ARE NOT PERSONALIZED, NOT CUSTOMIZED, OR NOT CUSTOM, OR OTHER PRODUCTS. Cristaff will accept returns for products that are not personalized, not customized, or not custom up to 30 days from delivery date. If you should wish to return or exchange an item for any reason please go to our Contact Cristaff web page and submit your refund request via the online correspondence form. A customer service staff member will give you an address and a Return Authorization Number for your return or exchange. The item or items must be in its original packaging, in its original box, and have a copy of the packing slip included for proper credit or exchange. You are responsible for return shipping and insurance on returns, except when products are defective or were shipped in error in the first place. We recommend that you insure any return package and that you keep the shipping receipt and tracking number on hand until your credit is issued. Any product or products being returned or exchanged must arrive with absolutely no damage and in their full entirety with all parts, pieces, components, items, and elements that were originally shipped to you. Once we receive your return package we will inspect it carefully and decide if we accept it. If we accept the merchandise for a return then we will issue a credit to the credit card used to make the original purchase. If we do not accept the merchandise for a return then we will send it back to the sender.

     • WEDDING STATIONERY, PARTY AND EVENT STATIONERY, PERSONALIZED STATIONERY, OR OTHER CUSTOMIZED STATIONERY, OR ANY OTHER PERSONALIZED OR CUSTOMIZED PRODUCT. Please note the following important exception for wedding stationery, party and event stationery, personalized stationery, or other customized stationery, or any other personalized or customized product, including but not limited to, invitations, announcements, cards, programs, seating charts, place cards, menus, pocket folds, personalized stationery, and more: Cristaff will make available to you a final proof of your wedding stationery, party and event stationery, personalized stationery, or other customized stationery, or any other personalized or customized product. Wedding stationery, party and event stationery, personalized stationery, or other customized stationery orders, or any other personalized or customized product order, will not be produced until you give your final clearance approval. You take full responsibility for all content of your wedding stationery, party and event stationery, personalized stationery, or other customized stationery, or any other personalized or customized product, including but not limited to, design, layout style, color palette, font style, font color, all wording / text (including accuracy and proper spelling for names, titles, dates, times, places / venues, RSVP information, etc.), etc. Cristaff is not responsible for these types of errors. After you have given your final clearance approval Cristaff will begin production of your wedding stationery, party and event stationery, personalized stationery, or other customized stationery, or any other personalized or customized product, and therefore orders cannot be canceled or refunded after you have given your final clearance approval. If you find an error after receiving your wedding stationery, party and event stationery, or personalized stationery, or other customized stationery, or any other personalized or customized product, and this error was apparent on your final proof that you had approved then it is your responsibility and not that of Cristaff. If you need a reprint it can be done relatively quickly but it will require you to resubmit your order and to pay in full again. If an order were to contain an error or misprint caused by our Cristaff staff after your final clearance approval clearance then we will reprint it at no cost to you. Orders that are cancelled before final clearance approval is given will be refunded 80% of the total non-shipping costs for the order, and 100% of the shipping costs. The 20% of the total non-shipping costs for the order not being refunded cover the design time, materials, and labor used in preparing your wedding stationery, party and event stationery, personalized stationery, or other customized stationery, or any other personalized or customized product.

Prices and availability of any products are subject to change at any time.

Despite our best efforts, a small number of the items on the Cristaff.com website or in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before proceeding with a design that requires personalization or customization, before shipping a product that does not require personalization or customization, or cancel your order and notify you of such cancellation.

Returns that were originally paid for with a gift certificate will be reissued to a gift certificate.

Clearance, sale, and specials cannot be returned for a refund. These sales are final.

Credits or adjustments must be made to the credit card used to make the original purchase. We cannot make an adjustment to a different credit card.


DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY CRISTAFF ON AN "AS IS" AND "AS AVAILABLE" BASIS. CRISTAFF MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CRISTAFF DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CRISTAFF DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM CRISTAFF ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CRISTAFF WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM E-MAIL SENT FROM CRISTAFF, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.


APPLICABLE LAW

By visiting Cristaff.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Cristaff or its affiliates.


REVISIONS TO TERMS OF SERVICE

Cristaff may revise these Terms of Service at any time by updating this posting.


DISPUTES

Any dispute relating in any way to your visit to Cristaff.com or to products you purchase through Cristaff.com shall be submitted to confidential arbitration in San Jose, California, except that, to the extent you have in any manner violated or threatened to violate Cristaff's intellectual property rights, Cristaff may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies and guidelines, such as our Ordering Stationery from Cristaff process, posted on this site. These policies also govern your visit to Cristaff.com. We reserve the right to make changes to our site, policies, and these Terms of Service at any time. If any of these terms or conditions shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.


OUR ADDRESS

Cristaff
4750 Almaden Expy Ste 124 #305
San Jose, CA 95118

http://www.cristaff.com